Murphy-Hoffman Company (MHC) has announced the launch of both an eCommerce website for all-makes truck parts, as well as text-to-local-landline parts ordering at dealerships across the U.S. The new ordering options will allow customers easier, and more accessible, ways of getting the parts they need.
MHC’s new parts site, parts.mhc.com, provides access to more than 1 million all-makes truck parts. Setting up an account is free, and customers can browse an array of brands including Fleetguard, CAT, Multiprens, Roadwarrior and more. The site also offers live chat and calling functions, connecting customers with truck parts experts any day of the week, no matter the time of day.
“At MHC, we do whatever It takes to ensure that our customers’ needs are being met,” said MHC Executive Vice President Steve Wisdom. “We are leveraging technology with this eCommerce solution to improve our customers’ experience. They can now order parts in any way they choose, whether it’s a text, phone call, submitting an order online, or visiting a local dealership.”
MHC’s new text to local landline parts ordering service provides customers with the ability to text their local parts department from their mobile devices. MHC dealers stock a large inventory of heavy and medium duty truck parts for all makes and models.
“We launched this technology to improve the customer experience by eliminating phone wait times and increase customer uptime,” said MHC Senior Vice President of Parts and Service Operations Mike Bozzoli. “Now our customers have the convenience to text directly to their local parts departments.”